Hospital restructuring and the erosion of nursing care in California and the United States -- Not out of thin air -- The hospital industry response -- Ratios redux -- Working life for nurses in the late 1990s in Australia : a snapshot -- How did it come to this? : the factors driving the intensification of nursing work -- Winning ratios in Victoria -- Evaluating the impact of ratios : an imperfect experiment -- What we know about nurse staffing -- Arguments against and alternatives to ratios.