Includes bibliographical references (p. [205]-228) and indexes.
Contents
The challenge of reform -- The Milwaukee County Department of Social Services -- The core tasks of social work -- The fragmented structure of social work -- Undermining poor neighborhoods -- The historical context of the reform of social service bureaucracies -- The frustration of reform -- Reform and punishment -- The direction and misdirection of reform -- What is real reform -- Symbolic reform versus real reform for social services -- Appendixes -- Involved observers and academic research -- Four stages of organizational theory.
