Conflict and mediation in the academy / Jane E. McCarthy -- Mediating the implementation of AAUP standards / Jordan E. Kurland -- A mediation service for administrators regarding AAUA standards / Patricia A. Hollander -- Resolving conflict in the upper echelons / J.L. Zwingle -- Handling student grievances in higher education / Janelle Shubert, Joseph Folger -- Legal studies and mediation / Janet Rifkin, Peter d'Errico, Ethan Katsh -- Taking the initiative, alternatives to government regulation / Linda Stamato -- Constructive conflict in academic bargaining / Robert Birnbaum -- The development of the neutral function in labor relations / James P. Begin.
