The Products of higher education / Howard R. Bowen -- Measuring the outcomes of higher education / Alexander W. Astin -- The Design and uses of information systems / Frederick E. Balderston -- Evaluation of performance within institutions / H. Bradley Sagen -- Taking advantage of external evaluation / David G. Brown -- The Transactional frame of accountability / W. M. Sibley -- Accountability : some conducting comments / Howard R. Bowen.
