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Print Material

Author

Lewis, Ralph G., 1935-

Title Total quality in higher education / by Ralph G. Lewis, Douglas H. Smith.

Imprint

Delray Beach, Fla. : St. Lucie Press, c1994.

Copies

Location	Call No.	OPAC Message	Status
Axe 3rd Floor Stacks	378.1 L588t	---	Available

Description	xiii, 330 p. : ill. ; 24 cm.
Series	The St. Lucie Press total quality series
Bibliography	Includes bibliographical references and index.
Contents	Why total quality? -- Overview of total quality -- The house of quality -- Strategy management -- Process management -- Project management and team management -- Individual management and task management --Implementation: the transforming process -- ISO 9000 in training and education: a view to the future.
Subject	Education, Higher -- Administration.
	Total quality management.
Added Author	Smith, Douglas H.
ISBN	0963403079 (alk. paper) : $29.95