Includes bibliographical references (p. 177-180) and index.
Contents
Introduction : why you need this book -- ch. 1. Opening moves : making initial encounters work -- ch. 2. Business dress 101 : handling attire problems in the workplace -- ch. 3. Correspondence : putting it down in black and white -- ch. 4. Sound advice : making the right phone impression -- ch. 5. Cubicle protocol and time management : functioning well in the office -- ch. 6. Meetings : getting it all together -- ch. 7. VIPs : dealing with key decision-makers -- ch. 8. Unfamiliar settings : handling social situations -- ch. 9. Off the beaten path : coping with challenges -- ch. 10. Common questions -- appendix. International etiquette -- Bibliography -- Index -- About the author.
