| Edition |
5th ed. |
| Description |
xxi, 407 p. : ill. ; 24 cm. |
| Bibliography |
Includes bibliographical references and index. |
| Contents |
Ch. 1. Responsible, assertive, caring communication in nursing -- Ch. 2. The client-nurse relationship : a helping relationship solving problems together -- Ch. 3. Solving problems together -- Ch. 4. Understanding problems together -- Ch. 5. Working together in groups -- Ch. 6. Electronic communication -- Ch. 7. Warmth -- Ch. 8. Respect -- Ch. 9. Genuineness -- Ch. 10. Empathy -- Ch. 11. Self-disclosure -- Ch. 12. Specificity -- Ch. 13. Asking questions -- Ch. 14. Expressing opinions -- Ch. 15. Humor -- Ch. 16. Spirituality -- Ch. 17. Requesting support -- Ch. 18. Overcoming evaluation anxiety -- Ch. 19. Feedback -- Ch. 20. Relaxation -- Ch. 21. Imagery -- Ch. 22. Positive self-talk -- Ch. 23. Confrontation -- Ch. 24. Refusing unreasonable requests -- Ch. 25. Communicating assertively and responsibly with distressed clients and colleagues -- Ch. 26. Communicating assertively and responsibly with aggressive clients and colleagues -- Ch. 27. Communicating assertively and responsibly with unpopular clients -- Ch. 28. Managing team conflict assertively and responsibly -- Ch. 29. Continuing the commitment. |
| Subject |
Nurse and patient.
|
|
Interpersonal communication.
|
| ISBN |
0323024017 (pbk) |
|
