| Edition |
Second edition. |
| Description |
viii, 264 pages : color illustrations ; 23 cm |
|
text txt rdacontent |
|
unmediated n rdamedia |
|
volume nc rdacarrier |
| Bibliography |
Includes bibliographical references and index. |
| Contents |
Communication and the Quality of Care -- Nonverbal Communication -- Verbal Communication -- Professional Communication and Behavior -- Modifying Communication to a Patient's Unique Needs -- Adapting Communication to a Patient's Ability to Understand -- Cultural Sensitivity -- Interviewing Techniques -- Patient Education -- Electronic Communication -- The Communication Skills You Need to Land that First Job NEW -- Fundamental Writing Skills. |
| Summary |
"In the preface to the first edition of this book, we wrote, "Today, poor communication is the single most common reason for patient complaints against healthcare professionals"-- Provided by publisher. |
| Subject |
Communication in medicine.
|
|
Communication in medicine. (OCoLC)fst00870205
|
|
Communication. (DNLM)D003142 |
|
Professional-Patient Relations. (DNLM)D011369 |
|
Allied Health Personnel. (DNLM)D000488 |
| Genre/Form |
Problems and Exercises. (DNLM)D020497 |
| Added Author |
Mason, Jeff, 1961- author.
|
| ISBN |
9781284219999 |
|
9781496394903 paperback ; alkaline paper |
|
1496394909 paperback ; alkaline paper |
|
1284219992 |
|
