| Description |
ix, 242 p. :bill. ; 25 cm. |
| Note |
Includes index. |
| Contents |
Types of automotive service facilities -- The role of the service consultant -- The team approach -- Checking vehicle and customer records -- Working with warranties, service contracts, service bulletins, and campaigns/recalls -- Telephone communications -- Personal communications: from the greeting to the presentation of the invoice -- Working out service details with customers -- Closing a sale -- Writing for the technician -- Workflow -- Customer relations: sales, follow-ups, and promotions -- Other duties: general operations assignments -- A positive work environment -- ASE (C1) task list: service consultant. |
| Subject |
Service stations -- Management.
|
|
Automobiles -- Maintenance and repair.
|
|
Consultants.
|
|
Automobile industry and trade -- Customer services.
|
| Added Author |
Garner, C. William.
|
| ISBN |
140187990X (alk. paper) |
|
