Includes bibliographical references (p. 227-242) and index.
pt. I. The high cost of losing intellectual capital -- The landscape of lost knowledge -- Diagnosing the strategic impacts of lost knowledge -- A strategic framework for action -- pt. II. Evaluating knowledge retention practices -- Developing an HR infrastructure for knowledge retention -- Improving the transfer of explicit knowledge -- Transferring implicit and tacit knowledge -- Applying IT to capture, store, and share intellectual capital -- After the knowledge is gone -- pt. III. Implementing retention strategies -- Stemming the flow of lost knowledge : stories of early adopters -- Launching knowledge retention initiatives : principles for action -- Overcoming organizational barriers to knowledge retention -- Creating the future : thinking strategically about knowledge retention.