| Edition |
7th ed. |
| Description |
xii, 456 pages : illustrations ; 29 cm |
|
text txt rdacontent |
|
unmediated n rdamedia |
|
volume nc rdacarrier |
| Series |
Always learning
|
| Note |
Includes index. |
| Bibliography |
Includes bibliographical references and index. |
| Contents |
The total quality approach to quality management: achieving organizational excellence -- Quality and global competitiveness -- Strategic management: planning and execution for competitive advantage -- Quality management, ethics and corporate social responsibility -- Partnering and strategic alliances -- Quality culture: changing hearts, minds and attitudes -- Customer satisfaction, retention, and loyalty -- Employee empowerment -- Leadership and change -- Team building and teamwork -- Effective communication -- Education and training -- Overcoming politics, negativity, and conflict in the workplace -- ISO 9000 and total quality: the relationship -- Overview of total quality tools -- Problem solving and decision making -- Quality function deployment -- Optimizing and controlling processes through statistical process control -- Continual improvement methods with six sigma, lean, lean six sigma, and more -- Benchmarking -- Just-in-time/Lean manufacturing (JIT/Lean) -- Implementing total quality management. |
| Summary |
This practical, student-focused text shows how to focus all of an organization's resources on continuous and simultaneous improvement of quality and productivity - thereby continually improving both performance and competitiveness. |
| Subject |
Total quality management.
|
|
Total quality management. (OCoLC)fst01153015
|
| Added Author |
Davis, Stanley, 1931-
|
| ISBN |
9780132558983 |
|
013255898X |
|
9780132870979 (International ed.) |
|
0132870975 (International ed.) |
|
