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Author
Larson, Alan.
Title
Demystifying six sigma : a company-wide approach to continuous improvement / Alan Larson.
Imprint
New York : AMACOM, c2003.
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Call No.
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Status
Axe 2nd Floor Stacks
658.4013 L329d 2003
---
Available
Description
xiii, 191 p. : ill. ; 23 cm.
Bibliography
Includes bibliographical references and index.
Subject
Total quality management.
Six sigma (Quality control standard)
Customer services -- Quality control.
ISBN
0814471846
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