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Author
Summers, Donna C. S.
Title
Quality management : creating and sustaining organizational effectiveness / Donna C.S. Summers.
Imprint
Upper Saddle River, N.J. : Pearson Prentice Hall, ©2005.
Copies
Location
Call No.
OPAC Message
Status
KTC Book Collection
658.4013 Su64q 2005
---
Available
Description
xii, 409 pages : illustrations ; 25 cm
text txt rdacontent
unmediated n rdamedia
volume nc rdacarrier
Bibliography
Includes bibliographical references (pages 392-400) and index.
Contents
1. Organizational effectiveness -- 2. Organizational philosophy -- 3. Quality systems -- 4. Creating a customer focus -- 5. Organizational leadership -- 6. Strategic planning -- 7. Human resource development and management -- 8. Measures of organizational success -- 9. Process management -- 10. Problem-solving tools and techniques -- 11. Project management -- 12. Business results -- App. Malcolm Baldrige national quality award organizational effectiveness evaluation.
Subject
Total quality management.
Quality control.
Organizational effectiveness.
Organizational effectiveness. (OCoLC)fst01047852
Quality control. (OCoLC)fst01084966
Total quality management. (OCoLC)fst01153015
ISBN
0132626438
9780132626439
Available items only
