Includes bibliographical references (p. 332-343) and index.
Part 1. Facing the new challenge. A tool for the twenty-first century -- Can work teams work here? -- Charting the voyage -- Priming the pump -- The ashes of convention -- Who's in charge here? -- A conflict of loyalties -- Citizen team -- Voices of experiences -- Part 2. Special work-team issues. White-collar work teams? -- Gain-sharing and pay-for-skill compensation systems -- Working with unions -- Greenfield sites -- Guiding supervisors and middle managers through the transition to work teams -- Part 3. Tools and techniques for implementing teams. Employee involvement : alternatives to self-direction -- The steering committee -- The feasibility study -- Developing a mission statement -- Design-team training -- Designing and implementing awareness training -- Workplace analysis -- Team member training -- Manager and supervisor transition training -- Hand-off plans for supervisory and support group tasks -- Team member role expansion plan -- Peer disciplinary review committee -- Recognition and reward techniques -- Mature team-new team coaching session -- A group problem-solving process -- Cluster meeting -- Peer performance appraisal -- Repotting workshop -- Diffusion strategies.