Includes bibliographical references (p. 223-225) and index.
Contents
1 : Risk issues management -- Outside-in thinking -- Issues management defined -- Planning an issues management programme - an issues management model -- CSR : the new moral code for doing business -- An issue ignored is a crisis ensured -- Implementing an issues management programme -- 2 : Crisis management -- So it hits the fan - now what? -- Perception is the reality -- The media in crisis situations -- The legal perspective -- Planning for the unexpected -- Crisis communications management.
