| Description |
vii, 379 p. : ill. ; 23 cm. |
| Series |
LEA's communication series
|
| Bibliography |
Includes bibliographical references (p. 347-368) and indexes. |
| Contents |
Rhetorical approach to crisis communication : management, communication processes, and strategic responses / Robert L. Heath, Dan P. Millar -- Exposing the errors : an examination of the nature of organizational crises / Dan P. Millar -- PART I : CRISIS PREPARATION : PLANNING FOR THE INEVITABLE -- Crisis management : toward a multidimensional model of public relations / Don W. Stacks -- Constructing response during uncertainty : organizing for crisis / Teresa L. Holder -- Reframing the organizational exigency : taking a new approach in crisis research / Curt Bechler -- Burkian counternature and the vigilant response : an anticipatory model of crisis management and technology / Bolanle A. Olaniran, David E. Williams -- Reasoned action in crisis communication : an attribution theory - based approach to crisis management / W. Timothy Coombs, Sherry J. Holladay -- Model for crisis management / Jennifer L. Borda, Susan Mackey-Kallis -- Patterns of conflict preceding a crisis : a case study analysis / Martha Dunagin Saunders -- PART II : CRISIS RESPONSE : THE TIME TO SPEAK -- Metaphors of crisis / Frank E. Millar, Debra Baker Beck -- Telling a story : a narrative approach to communication during crisis / Robert L. Heath -- Informed organizational improvisation : a metaphor and method for understanding, anticipating, and performatively constructing the organizations precrisis environment / Miriam R. Finch, Linda S. Welker -- Symbolic approach to crisis management : Sears defense of its auto repair policies / Keith Michael Hearit, Jeffrey L. Courtright -- Telling the story of organizational change / Shirley Willihnganz ... [et al.] -- Managing organizational images : crisis response and legitimacy restoration / Joseph Eric Massey -- PART III : AFTER THE DANCE IS OVER : POSTCRISIS RESPONSE -- Ambiguity as an inherent factor in organizational crisis communication / Timothy L. Sellnow, Robert R. Ulmer -- Image restoration discourse and crisis communication / William L. Benoit -- Exigencies, explanations, and executions : toward a dynamic theory of the crisis communication genre / Susan Schultz Huxman -- Downsizing or reduction-in-force : a crisis residual / Kathie Leeper -- Excellent crisis communication : beyond crisis plans / Francis J. Marra -- Issue management during sudden executive departures : sensemaking, enactment and communication / Kathryn T. Theus. |
| Subject |
Crisis management.
|
|
Communication in management.
|
|
Organizational change.
|
| Added Author |
Millar, Dan Pyle, 1938-
|
|
Heath, Robert L. (Robert Lawrence), 1941-
|
| ISBN |
0805840605 (pbk. : alk. paper) |
|
0805840591 (alk. paper) |
|
