"Revised and updated with a new author's note"--Cover.
Rev. ed. of the c2001 ed.
Includes index.
Contents
Prologue : reengineering for the twenty-first century -- The crisis that will not go away -- Reengineering : the path to change -- Rethinking business processes -- The new world of work -- The enabling role of information technology -- Who will reengineer -- The hunt for reengineering opportunities -- The experience of process redesign -- Embarking on reengineering -- One company's experience : Duke Power -- One company's experience : IBM -- One company's experience : Deere -- Succeeding at reengineering -- Epilogue -- Frequently asked questions (FAQs) -- Index.
