| Description |
xvi, 194 p. : ill. ; 22 cm. |
| Series |
Key themes in organizational communication |
|
Key themes in organizational communication.
|
| Bibliography |
Includes bibliographical references and index. |
| Contents |
1. Emotional Connections: Intersections of Communication, Work, and Feeling -- 2. Communicating Emotion: Levels of Organization and Forms of Expression -- 3. Emotional Occupations -- 4. Work Relationships: Getting Emotional with Peers, Supervisors, and Others -- 5. Emotion and Organizational Morality -- 6. Emotional Trends. |
| Summary |
Communicating Emotion at Work chronicles the rich emotional experiences of employees drawn from a broad cross-section of industries and occupations. It takes a decidedly positive approach, recognizing that emotional communication is a vital and creative response to the challenges of life in complex organizations. The text introduces readers to the engaging and cross-disciplinary body of research that has emerged around organizational emotion. At the same time, each chapter is steeped in real-life emotional narratives, concrete examples, and the contemporary trends that are changing the emotional tenor of work. |
| Subject |
Communication in management -- Psychological aspects.
|
|
Emotions.
|
| ISBN |
9780745648965 (pbk.) |
|
0745648967 (pbk.) |
|
9780745648958 (hbk.) |
|
0745648959 (hbk.) |
|
