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Author
Hodgetts, Richard M.
Title
Blueprints for continuous improvement : lessons from the Baldrige winners / Richard M. Hodgetts.
Imprint
New York : AMA Membership Publications Division, American Management Association, c1993.
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Call No.
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Status
Axe 2nd Floor Stacks
658.562 H667b
---
Available
Description
119 p. : ill. ; 21 cm.
Series
AMA management briefing
Subject
Total quality management -- Case studies
Benchmarking (Management) -- Case studies
Malcolm Baldrige National Quality Award.
ISBN
0814423523
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