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Print Material
Author Blanchard, Kenneth H. 110111

Title Raving fans : a revolutionary approach to customer service / Kenneth Blanchard, Sheldon M. Bowles ; foreword by Harvey Mackay.

Imprint New York : Morrow, c1993.


Location Call No. OPAC Message Status
 Parsons Non-Fiction  658.8 B639    ---  Available
Edition 1st ed.
Description xii, 137 p. ; 22 cm.
Subject Customer services. 110112
Added Author Bowles, Sheldon M. 110113
ISBN 0688123163

Available items only