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Author
Bacal, Robert.
Title
Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation / Robert Bacal.
Imprint
New York : McGraw-Hill, c2005.
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Axe 2nd Floor Stacks
658.812 B12p 2005
---
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Description
xv, 222 p. ; 21 cm.
Subject
Customer services.
Customer services -- Terminology.
ISBN
007144453X (pbk.)
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