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Print Material
Author Band, William A.

Title Creating value for customers : designing and implementing a total corporate strategy / William A. Band.

Imprint New York : Wiley, c1991.

Copies

Location Call No. OPAC Message Status
 Axe 2nd Floor Stacks  658.812 B221c    ---  Available
Description xi, 340 p. : ill. ; 25 cm.
Bibliography Includes bibliographical references (p. 285-334) and index.
Subject Customer services.
Consumer satisfaction.
Quality assurance.
ISBN 0471525936 : $29.95

 
    
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