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Author
Griffin, Jill.
Title
Customer loyalty : how to earn it, how to keep it / Jill Griffin.
Imprint
New York : Lexington Books, c1995.
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Call No.
OPAC Message
Status
Axe 2nd Floor Stacks
658.812 G875c
---
Available
Description
viii, 242 p. : ill. ; 25 cm.
Bibliography
Includes bibliographical references (p. 229-235) and indexes.
Subject
Consumer satisfaction.
Customer services.
Customer relations.
ISBN
002912977X : $23.00
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