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| Title |
Why service stinks : and exactly what to do about it! / by T. Scott Gross. |
|
| Imprint |
Chicago : Dearborn Trade Pub., c2004. |
|
| Description |
ix, 229 p. : ill. ; 23 cm. |
| Note |
Includes index. |
| Subject |
Customer services.
|
| ISBN |
0793176816 (pbk.) |
|
