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658.804 D569w 2010 : DiGiacomo, John.     
      Win government contracts for your small business / John DiGiacomo. Axe 2nd Floor Stacks:Available   Print Material 2010
658.804 St47a 2007 : Stevens, Howard,     
      Achieve sales excellence : the 7 customer rules for becoming the new sales professional / Howard Stev Axe 2nd Floor Stacks:Available   Print Material 2007
658.8082 B948s : Bursk, Edward Collins,     
      Salesmanship and sales force management. Edited by Edward C. Bursk and G. Scott Hutchison. Axe 2nd Floor Stacks:Available   Print Material 1971
658.80907 P96 1973      
      The publish-it-yourself handbook : literary tradition & how-to without commercial or vanity publisher Axe Kansas Collection DeGruson:Lib Use Only   Print Material 1973
658.80964 M741h : Monaghan, Patrick C.     
      How to sell at retail: TV, appliances, and home improvements; instore [and] outside [by] Patrick Mona Axe 2nd Floor Stacks:Available   Print Material 1968
658.80968 P124f : Packard, Sidney.     
      Fashion buying and merchandising / Sidney Packard, Arthur A. Winters, Nathan Axelrod. Axe 2nd Floor Stacks:Available   Print Material 1976
658.80968 T759f : Troxell, Mary D.     
      Fashion merchandising [by] Mary D. Troxell [and] Beatrice Judelle. Axe 2nd Floor Stacks:Available   Print Material 1971
658.81 D169s 1988 : Dalrymple, Douglas J.     
      Sales management : concepts and cases / Douglas J. Dalrymple. Axe 2nd Floor Stacks:Available   Print Material 1988
658.81 D922m : Dunn, Albert H.     
      Managing the sales force / [by] Albert H. Dunn [and] Eugene M. Johnson. Axe 2nd Floor Stacks:Available   Print Material 1973
658.81 F989s 1988 : Futrell, Charles.     
      Sales management / Charles Futrell. Axe 2nd Floor Stacks:Available   Print Material 1988
658.81 G621m : Goodman, Charles Schaffner.     
      Management of the personal selling function / [by] Charles S. Goodman. Axe 2nd Floor Stacks:Available   Print Material 1971
658.81 G878h : Grikscheit, Gary M.,     
      Handbook of selling : psychological, managerial, and marketing bases / Gary M. Grikscheit, Harold C. Axe 2nd Floor Stacks:Available   Print Material 1981
658.81 G929e 2006 : Gschwantdner, Gerhard.     
      Everything I know about sales success : the world's greatest business minds reveal their winning secr Axe 2nd Floor Stacks:Available   Print Material 2006
658.81 H664m 2006 : Hodge, Richard.     
      The mind of the customer : how great companies like UPS, Lexus, and Nokia have reinvented the sales p Axe 2nd Floor Stacks:Available   Print Material 2006
658.81 H734u 2007 : Holmes, Chet.     
      The ultimate sales machine : turbocharge your business with relentless focus on 12 key strategies / C Axe 2nd Floor Stacks:Available   Print Material 2007
658.81 M582g 2008 : Michels, Gary,     
      Gettin' in, gettin' out : how to get in every prospect's door and get out with a sale / Gary Michels. KTC Book Collection:Available   Print Material 2008
658.81 R545s : Robertson, Dan H.     
      Sales management : decision making for improved profitability / Dan H. Robertson, Danny N. Bellenger. Axe 2nd Floor Stacks:Available   Print Material 1980
658.81 Sa32s      
      Sales strategy : cases & readings / [edited by] Robert F. Gwinner [and] Edward M. Smith. Axe 2nd Floor Stacks:Available   Print Material 1969
658.81 Se17w 2008 : Searcy, Tom.     
      Whale hunting : how to land big sales and transform your company / Tom Searcy and Barbara Weaver Smit Axe 2nd Floor Stacks:Available   Print Material 2008
658.81 W913sa : Wotruba, Thomas R.     
      Sales management : text and cases / Thomas R. Wotruba, Edwin K. Simpson. Axe 2nd Floor Stacks:Available   Print Material 1989
658.8101 C738 2007      
      The complete idiot's guide to lean six sigma / Breakthrough Management Group with Neil DeCarlo. Axe 2nd Floor Stacks:Available   Print Material 2007
658.812 Ar85e 2008 : Arussy, Lior.     
      Excellence every day : make the daily choice--inspire your employees and amaze your customers / Lior Axe 2nd Floor Stacks:Available   Print Material 2008
658.812 Az25c 2008 : Azevedo, Abaetê de.     
      Customer obsession : how to acquire, retain, and grow customers in the new age of relationship market Axe 2nd Floor Stacks:Available   Print Material 2008
658.812 B12p 2005 : Bacal, Robert.     
      Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any si Axe 2nd Floor Stacks:Available   Print Material 2005
658.812 B221c : Band, William A.     
      Creating value for customers : designing and implementing a total corporate strategy / William A. Ban Axe 2nd Floor Stacks:Available   Print Material 1991
658.812 B249e : Barlow, Janelle,     
      Emotional value : creating strong bonds with your customers / Janelle Barlow and Dianna Maul ; forewo Axe 2nd Floor Stacks:Available   Print Material 2000
658.812 B469b : Bhote, Keki R.,     
      Beyond customer satisfaction to customer loyalty : the key to greater profitability / Keki R. Bhote. Axe 2nd Floor Stacks:Available   Print Material 1996
658.812 C164k : Cannie, Joan Koob.     
      Keeping customers for life / Joan Koob Cannie, with Donald Caplin. Axe 2nd Floor Stacks:Available   Print Material 1991
658.812 C68s 1994 : Collier, David A.     
      The service/quality solution : using service management to gain competitive advantage / David A. Coll FSCC Non-Fiction:Available   Print Material 1994
658.812 C717k 2003 : Colombo, George W.     
      Killer customer care : how to provide five star service that will double and triple profits / George Axe 2nd Floor Stacks:Available   Print Material 2003
658.812 D28t : Davidow, William H.     
      Total customer service : the ultimate weapon / William H. Davidow and Bro Uttal. Axe 2nd Floor Stacks:Available   Print Material 1989
658.812 D435h : Denton, D. Keith.     
      Horizontal management : beyond total customer satisfaction / by D. Keith Denton. Axe 2nd Floor Stacks:Available   Print Material 1991
658.812 D451m 1993 : Desatnick, Robert L.     
      Managing to keep the customer : how to achieve and maintain superior customer service throughout the Axe 2nd Floor Stacks:Available   Print Material 1993
658.812 G18c 2013 : Garfield, Bob.     
      Can't buy me like : how authentic customer connections drive superior results / Bob Garfield and Doug Axe Special Collections:Lib Use Only   Print Material 2013
658.812 G282c : Geller, Lois K.,     
      Customers for keeps : 8 powerful strategies to turn customers into friends and keep them forever / Lo Axe 2nd Floor Stacks:Available   Print Material 2002
658.812 G875c : Griffin, Jill.     
      Customer loyalty : how to earn it, how to keep it / Jill Griffin. Axe 2nd Floor Stacks:Available   Print Material 1995
658.812 G914w 2004 : Gross, T. Scott.     
      Why service stinks : and exactly what to do about it! / by T. Scott Gross. Axe 2nd Floor Stacks:Available   Print Material 2004
658.812 H531b : Hiebeler, Robert.     
      Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Axe 2nd Floor Stacks:Available   Print Material 1998
658.812 H532r    
      The Returned goods problem as it affects the retailer and the consumer / by Bessie D. Hiett. Axe PSU Archives Thesis/Problems:Lib Use Only, Axe Thesis 3rd Floor :Available   Manuscript 1937
      The Returned goods problem as it affects the retailer and the consumer / by Bessie D. Hiett. Axe PSU Archives Thesis/Problems:Lib Use Only, Axe Thesis 3rd Floor :Available   Manuscript 1937
658.812 J635i : Johnson, Michael D.     
      Improving customer satisfaction, loyalty, and profit : an integrated measurement and management syste Axe 2nd Floor Stacks:Available   Print Material 2000
658.812 K255      
      Keeping customers / edited, with an introduction by John J. Sviokla and Benson P. Shapiro. Axe 2nd Floor Stacks:Available   Print Material 1993
658.812 L577c 2006 : Levesque, Paul,     
      Customer service made easy / Entrepreneur Press and Paul Levesque. Axe 2nd Floor Stacks:Available   Print Material 2006
658.812 M179c : McGuire, E. Patrick     
      The consumer affairs department: organization and functions [by E. Patrick McGuire. Axe 2nd Floor Stacks:Available   Print Material 1973
658.812 Os2c 2002 : Osenton, Tom.     
      Customer share marketing : how the world's great marketers unlock profits from customer loyalty / Tom Axe 2nd Floor Stacks:Available   Print Material 2002
658.812 P442p : Peters, Thomas J.     
      The professional service firm 50 : or, Fifty ways to transform your "department" into a professional Axe 2nd Floor Stacks:Available   Print Material 1999
658.812 P943 2007      
      Profit maximization through customer relationship marketing : measurement, prediction and implementat Axe 2nd Floor Stacks:Available   Print Material 2007
658.812 Sch88c 2004 : Schuster, Camille Passler,     
      The consumer-- or else! : consumer-centric business paradigms / Camille P. Schuster, Donald F. Dufek. Axe 2nd Floor Stacks:Available   Print Material 2004
658.812 Se69      
      The Service encounter : managing employee/customer interaction in service businesses / edited by John Axe 2nd Floor Stacks:Available   Print Material 1985
658.812 Se85c 2002 : Sewell, Carl.     
      Customers for life : how to turn that onetime buyer into a lifetime customer / Carl Sewell and Paul B KTC Book Collection:Available   Print Material 2002
658.812 Se89c : Sewell, Carl.     
      Customers for life : how to turn that one-time buyer into a lifetime customer / by Carl Sewell and Pa Axe 2nd Floor Stacks:Available   Print Material 1990
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