658.8101 C738 2007
The complete idiot's guide to lean six sigma / Breakthrough Management Group with Neil DeCarlo.
Axe 2nd Floor Stacks:Available
2007
658.812 Ar85e 2008 : Arussy, Lior.
Excellence every day : make the daily choice--inspire your employees and amaze your customers / Lior
Axe 2nd Floor Stacks:Available
2008
658.812 Az25c 2008 : Azevedo, Abaetê de.
Customer obsession : how to acquire, retain, and grow customers in the new age of relationship market
Axe 2nd Floor Stacks:Available
2008
658.812 B12p 2005 : Bacal, Robert.
Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any si
Axe 2nd Floor Stacks:Available
2005
658.812 B221c : Band, William A.
Creating value for customers : designing and implementing a total corporate strategy / William A. Ban
Axe 2nd Floor Stacks:Available
1991
658.812 B249e : Barlow, Janelle,
Emotional value : creating strong bonds with your customers / Janelle Barlow and Dianna Maul ; forewo
Axe 2nd Floor Stacks:Available
2000
658.812 B469b : Bhote, Keki R.,
Beyond customer satisfaction to customer loyalty : the key to greater profitability / Keki R. Bhote.
Axe 2nd Floor Stacks:Available
1996
658.812 C164k : Cannie, Joan Koob.
Keeping customers for life / Joan Koob Cannie, with Donald Caplin.
Axe 2nd Floor Stacks:Available
1991
658.812 C68s 1994 : Collier, David A.
The service/quality solution : using service management to gain competitive advantage / David A. Coll
FSCC Non-Fiction:Available
1994
658.812 C717k 2003 : Colombo, George W.
Killer customer care : how to provide five star service that will double and triple profits / George
Axe 2nd Floor Stacks:Available
2003
658.812 D28t : Davidow, William H.
Total customer service : the ultimate weapon / William H. Davidow and Bro Uttal.
Axe 2nd Floor Stacks:Available
1989
658.812 D435h : Denton, D. Keith.
Horizontal management : beyond total customer satisfaction / by D. Keith Denton.
Axe 2nd Floor Stacks:Available
1991
658.812 D451m 1993 : Desatnick, Robert L.
Managing to keep the customer : how to achieve and maintain superior customer service throughout the
Axe 2nd Floor Stacks:Available
1993
658.812 G18c 2013 : Garfield, Bob.
Can't buy me like : how authentic customer connections drive superior results / Bob Garfield and Doug
Axe Special Collections:Lib Use Only
2013
658.812 G282c : Geller, Lois K.,
Customers for keeps : 8 powerful strategies to turn customers into friends and keep them forever / Lo
Axe 2nd Floor Stacks:Available
2002
658.812 G875c : Griffin, Jill.
Customer loyalty : how to earn it, how to keep it / Jill Griffin.
Axe 2nd Floor Stacks:Available
1995
658.812 G914w 2004 : Gross, T. Scott.
Why service stinks : and exactly what to do about it! / by T. Scott Gross.
Axe 2nd Floor Stacks:Available
2004
658.812 H531b : Hiebeler, Robert.
Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B.
Axe 2nd Floor Stacks:Available
1998
658.812 H532r
The Returned goods problem as it affects the retailer and the consumer / by Bessie D. Hiett.
Axe PSU Archives Thesis/Problems:Lib Use Only, Axe Thesis 3rd Floor :Available
1937
The Returned goods problem as it affects the retailer and the consumer / by Bessie D. Hiett.
Axe PSU Archives Thesis/Problems:Lib Use Only, Axe Thesis 3rd Floor :Available
1937
658.812 J635i : Johnson, Michael D.
Improving customer satisfaction, loyalty, and profit : an integrated measurement and management syste
Axe 2nd Floor Stacks:Available
2000
658.812 K255
Keeping customers / edited, with an introduction by John J. Sviokla and Benson P. Shapiro.
Axe 2nd Floor Stacks:Available
1993
658.812 L577c 2006 : Levesque, Paul,
Customer service made easy / Entrepreneur Press and Paul Levesque.
Axe 2nd Floor Stacks:Available
2006
658.812 M179c : McGuire, E. Patrick
The consumer affairs department: organization and functions [by E. Patrick McGuire.
Axe 2nd Floor Stacks:Available
1973
658.812 Os2c 2002 : Osenton, Tom.
Customer share marketing : how the world's great marketers unlock profits from customer loyalty / Tom
Axe 2nd Floor Stacks:Available
2002
658.812 P442p : Peters, Thomas J.
The professional service firm 50 : or, Fifty ways to transform your "department" into a professional
Axe 2nd Floor Stacks:Available
1999
658.812 P943 2007
Profit maximization through customer relationship marketing : measurement, prediction and implementat
Axe 2nd Floor Stacks:Available
2007
658.812 Sch88c 2004 : Schuster, Camille Passler,
The consumer-- or else! : consumer-centric business paradigms / Camille P. Schuster, Donald F. Dufek.
Axe 2nd Floor Stacks:Available
2004
658.812 Se69
The Service encounter : managing employee/customer interaction in service businesses / edited by John
Axe 2nd Floor Stacks:Available
1985
658.812 Se85c 2002 : Sewell, Carl.
Customers for life : how to turn that onetime buyer into a lifetime customer / Carl Sewell and Paul B
KTC Book Collection:Available
2002
658.812 Se89c : Sewell, Carl.
Customers for life : how to turn that one-time buyer into a lifetime customer / by Carl Sewell and Pa
Axe 2nd Floor Stacks:Available
1990
658.812 Se89c 1991 : Sewell, Carl.
Customers for life : how to turn that one-time buyer into a lifetime customer / Carl Sewell & Paul B.
FSCC Non-Fiction:Available
1991
658.812 T181y : Tasca, Bob.
You will be satisfied : Ford Motor's top salesman shows you how to turn happy customers into fanatica
Axe 2nd Floor Stacks:Available
1996
658.812 T483c 2001 : Timm, Paul R.
Customer service : career success through customer satisfaction / Paul R. Timm.
Axe 2nd Floor Stacks:Available
2001
658.812 V284c : Vandermerwe, Sandra.
Customer capitalism : the new business model of increasing returns in new market spaces / Sandra Vand
Axe 2nd Floor Stacks:Available
1999
658.812 V471a : Vavra, Terry G.
Aftermarketing : how to keep customers for life through relationship marketing / Terry G. Vavra.
Axe 2nd Floor Stacks:Available
1992
658.812 V471i : Vavra, Terry G.
Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and
Axe 2nd Floor Stacks:Available
1997
658.812 W587c : Whiteley, Richard C.
The customer-driven company : moving from talk to action / Richard C. Whiteley.
Axe 2nd Floor Stacks:Available
1991
658.812 W678i 2005 : Willingham, Ron,
Integrity service : treat your customers right, watch your business grow / Ron Willingham.
Axe 2nd Floor Stacks:Available
2005
658.812 W694o 2005 : Wilson, Jerry R.,
151 quick ideas to get new customers / by Jerry R. Wilson.
Axe 2nd Floor Stacks:Available
2005
658.812 W84l 2005 : Womack, James P.
Lean solutions : how companies and customers can create value and wealth together / James P. Womack a
Axe 2nd Floor Stacks:Available
2005
658.812 Y38y 2009 : Yellin, Emily,
Your call is (not that) important to us : customer service and what it reveals about our world and ou
Axe 2nd Floor Stacks:Available
2009
658.812 Z37d : Zeithaml, Valarie A.
Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A
Axe 2nd Floor Stacks:Available
1990
658.8120285 Se93c : Seybold, Patricia B.
Customers.com : how to create a profitable business strategy for the Internet and beyond / Patricia B
Axe 2nd Floor Stacks:Available
1998
658.816 An23f 2009 : Anderson, Chris,
Free : the future of a radical price / Chris Anderson.
Axe 2nd Floor Stacks:Available
2009
658.816 D864h : Dudick, Thomas S.
Handbook of product cost estimating and pricing / Thomas S. Dudick.
Axe 2nd Floor Stacks:Available
1991
658.816 G295a : Georges, W.
Analytical contribution accounting : the interface of cost accounting and pricing policy / Walter Geo
Axe 2nd Floor Stacks:Available
1987
658.816 G862p 2008 : Gregson, Andrew.
Pricing strategies for small business / Andrew Gregson.
Axe 2nd Floor Stacks:Available
2008
658.816 P173p : Palda, Kristian S.
Pricing decisions and marketing policy / [by] Kristian S. Palda.
Axe 2nd Floor Stacks:Available
1971
658.816 P9305
Price policies and practices : a source book in readings / [edited by] Donald F. Mulvihill [and] Step
Axe 2nd Floor Stacks:Available
1967
658.816 R137s 2010 : Raju, Jagmohan Singh,
Smart pricing : how Google, Priceline, and leading businesses use pricing innovation for profitabilit
Axe 2nd Floor Stacks:Available
2010
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