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Mark   Media Year
658.812 C717k 2003 : Colombo, George W.     
      Killer customer care : how to provide five star service that will double and triple profits / George Axe 2nd Floor Stacks:Available   Print Material 2003
658.812 D28t : Davidow, William H.     
      Total customer service : the ultimate weapon / William H. Davidow and Bro Uttal. Axe 2nd Floor Stacks:Available   Print Material 1989
658.812 D435h : Denton, D. Keith.     
      Horizontal management : beyond total customer satisfaction / by D. Keith Denton. Axe 2nd Floor Stacks:Available   Print Material 1991
658.812 D451m 1993 : Desatnick, Robert L.     
      Managing to keep the customer : how to achieve and maintain superior customer service throughout the Axe 2nd Floor Stacks:Available   Print Material 1993
658.812 G18c 2013 : Garfield, Bob.     
      Can't buy me like : how authentic customer connections drive superior results / Bob Garfield and Doug Axe Special Collections:Lib Use Only   Print Material 2013
658.812 G282c : Geller, Lois K.,     
      Customers for keeps : 8 powerful strategies to turn customers into friends and keep them forever / Lo Axe 2nd Floor Stacks:Available   Print Material 2002
658.812 G875c : Griffin, Jill.     
      Customer loyalty : how to earn it, how to keep it / Jill Griffin. Axe 2nd Floor Stacks:Available   Print Material 1995
658.812 G914w 2004 : Gross, T. Scott.     
      Why service stinks : and exactly what to do about it! / by T. Scott Gross. Axe 2nd Floor Stacks:Available   Print Material 2004
658.812 H531b : Hiebeler, Robert.     
      Best practices : building your business with customer-focused solutions / Robert Hiebeler, Thomas B. Axe 2nd Floor Stacks:Available   Print Material 1998
658.812 H532r    
      The Returned goods problem as it affects the retailer and the consumer / by Bessie D. Hiett. Axe PSU Archives Thesis/Problems:Lib Use Only, Axe Thesis 3rd Floor :Available   Manuscript 1937
      The Returned goods problem as it affects the retailer and the consumer / by Bessie D. Hiett. Axe PSU Archives Thesis/Problems:Lib Use Only, Axe Thesis 3rd Floor :Available   Manuscript 1937
658.812 J635i : Johnson, Michael D.     
      Improving customer satisfaction, loyalty, and profit : an integrated measurement and management syste Axe 2nd Floor Stacks:Available   Print Material 2000
658.812 K255      
      Keeping customers / edited, with an introduction by John J. Sviokla and Benson P. Shapiro. Axe 2nd Floor Stacks:Available   Print Material 1993
658.812 L577c 2006 : Levesque, Paul,     
      Customer service made easy / Entrepreneur Press and Paul Levesque. Axe 2nd Floor Stacks:Available   Print Material 2006
658.812 M179c : McGuire, E. Patrick     
      The consumer affairs department: organization and functions [by E. Patrick McGuire. Axe 2nd Floor Stacks:Available   Print Material 1973
658.812 Os2c 2002 : Osenton, Tom.     
      Customer share marketing : how the world's great marketers unlock profits from customer loyalty / Tom Axe 2nd Floor Stacks:Available   Print Material 2002
658.812 P442p : Peters, Thomas J.     
      The professional service firm 50 : or, Fifty ways to transform your "department" into a professional Axe 2nd Floor Stacks:Available   Print Material 1999
658.812 P943 2007      
      Profit maximization through customer relationship marketing : measurement, prediction and implementat Axe 2nd Floor Stacks:Available   Print Material 2007
658.812 Sch88c 2004 : Schuster, Camille Passler,     
      The consumer-- or else! : consumer-centric business paradigms / Camille P. Schuster, Donald F. Dufek. Axe 2nd Floor Stacks:Available   Print Material 2004
658.812 Se69      
      The Service encounter : managing employee/customer interaction in service businesses / edited by John Axe 2nd Floor Stacks:Available   Print Material 1985
658.812 Se85c 2002 : Sewell, Carl.     
      Customers for life : how to turn that onetime buyer into a lifetime customer / Carl Sewell and Paul B KTC Book Collection:Available   Print Material 2002
658.812 Se89c : Sewell, Carl.     
      Customers for life : how to turn that one-time buyer into a lifetime customer / by Carl Sewell and Pa Axe 2nd Floor Stacks:Available   Print Material 1990
658.812 Se89c 1991 : Sewell, Carl.     
      Customers for life : how to turn that one-time buyer into a lifetime customer / Carl Sewell & Paul B. FSCC Non-Fiction:Available   Print Material 1991
658.812 T181y : Tasca, Bob.     
      You will be satisfied : Ford Motor's top salesman shows you how to turn happy customers into fanatica Axe 2nd Floor Stacks:Available   Print Material 1996
658.812 T483c 2001 : Timm, Paul R.     
      Customer service : career success through customer satisfaction / Paul R. Timm. Axe 2nd Floor Stacks:Available   Print Material 2001
658.812 V284c : Vandermerwe, Sandra.     
      Customer capitalism : the new business model of increasing returns in new market spaces / Sandra Vand Axe 2nd Floor Stacks:Available   Print Material 1999
658.812 V471a : Vavra, Terry G.     
      Aftermarketing : how to keep customers for life through relationship marketing / Terry G. Vavra. Axe 2nd Floor Stacks:Available   Print Material 1992
658.812 V471i : Vavra, Terry G.     
      Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and Axe 2nd Floor Stacks:Available   Print Material 1997
658.812 W587c : Whiteley, Richard C.     
      The customer-driven company : moving from talk to action / Richard C. Whiteley. Axe 2nd Floor Stacks:Available   Print Material 1991
658.812 W678i 2005 : Willingham, Ron,     
      Integrity service : treat your customers right, watch your business grow / Ron Willingham. Axe 2nd Floor Stacks:Available   Print Material 2005
658.812 W694o 2005 : Wilson, Jerry R.,     
      151 quick ideas to get new customers / by Jerry R. Wilson. Axe 2nd Floor Stacks:Available   Print Material 2005
658.812 W84l 2005 : Womack, James P.     
      Lean solutions : how companies and customers can create value and wealth together / James P. Womack a Axe 2nd Floor Stacks:Available   Print Material 2005
658.812 Y38y 2009 : Yellin, Emily,     
      Your call is (not that) important to us : customer service and what it reveals about our world and ou Axe 2nd Floor Stacks:Available   Print Material 2009
658.812 Z37d : Zeithaml, Valarie A.     
      Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A Axe 2nd Floor Stacks:Available   Print Material 1990
658.8120285 Se93c : Seybold, Patricia B.     
      Customers.com : how to create a profitable business strategy for the Internet and beyond / Patricia B Axe 2nd Floor Stacks:Available   Print Material 1998
658.816 An23f 2009 : Anderson, Chris,     
      Free : the future of a radical price / Chris Anderson. Axe 2nd Floor Stacks:Available   Print Material 2009
658.816 D864h : Dudick, Thomas S.     
      Handbook of product cost estimating and pricing / Thomas S. Dudick. Axe 2nd Floor Stacks:Available   Print Material 1991
658.816 G295a : Georges, W.     
      Analytical contribution accounting : the interface of cost accounting and pricing policy / Walter Geo Axe 2nd Floor Stacks:Available   Print Material 1987
658.816 G862p 2008 : Gregson, Andrew.     
      Pricing strategies for small business / Andrew Gregson. Axe 2nd Floor Stacks:Available   Print Material 2008
658.816 P173p : Palda, Kristian S.     
      Pricing decisions and marketing policy / [by] Kristian S. Palda. Axe 2nd Floor Stacks:Available   Print Material 1971
658.816 P9305      
      Price policies and practices : a source book in readings / [edited by] Donald F. Mulvihill [and] Step Axe 2nd Floor Stacks:Available   Print Material 1967
658.816 R137s 2010 : Raju, Jagmohan Singh,     
      Smart pricing : how Google, Priceline, and leading businesses use pricing innovation for profitabilit Axe 2nd Floor Stacks:Available   Print Material 2010
658.816 T798c : Tucker, Spencer A.     
      Creative pricing in the printing and allied industries / Spencer A. Tucker. Axe 2nd Floor Stacks:Available   Print Material 1975
658.816 T798p : Tucker, Spencer A.     
      Pricing for higher profit; criteria, methods, applications [by] Spencer A. Tucker. Axe 2nd Floor Stacks:Available   Print Material 1966
658.82 D252s 2006 : Darr, Asaf.     
      Selling technology : the changing shape of sales in an information economy / Asaf Darr. Axe 2nd Floor Stacks:Available   Print Material 2006
658.82 D922r 2011 : Dunne, Patrick M.     
      Retailing / Patrick M. Dunne, Robert F. Lusch, James R. Carver. Axe 2nd Floor Stacks:Available   Print Material 2009
658.82 K573p : Kincaid, William M.     
      Promotion : products, services, and ideas / William M. Kincaid, Jr. Axe 2nd Floor Stacks:Available   Print Material 1981
658.82 Sh62p, 1993 : Shimp, Terence A.     
      Promotion management & marketing communications / Terence A. Shimp. Axe 2nd Floor Stacks:Available   Print Material 1993
658.823 Sa14p : Sacharow, Stanley.     
      The package as a marketing tool / Stanley Sacharow. Axe 2nd Floor Stacks:Available   Print Material 1982
658.827 Ad19b 2007 : Adamson, Allen P.     
      Brandsimple : how the best brands keep it simple and succeed / Allen P. Adamson. Axe 2nd Floor Stacks:Available   Print Material 2007
658.827 B39n 2003 : Bedbury, Scott.     
      A new brand world : 8 principles for achieving brand leadership in the 21st century / Scott Bedbury w Axe 2nd Floor Stacks:Available   Print Material 2003
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