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| Title |
The only thing that matters : bringing the power of the customer into the center of your business / Karl Albrecht. |
|
| Imprint |
New York : HarperBusiness, c1993. |
|
| Edition |
1st pbk. ed. |
| Description |
xii, 240 p. : ill. ; 24 cm. |
| Bibliography |
Includes bibliographical references (p. 231-232) and index. |
| Subject |
Customer services.
|
|
Customer relations.
|
| ISBN |
088730639X |
|
