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Author
Lawfer, Manzie R., 1946-
Title
Why customers come back : how to create lasting customer loyalty / Manzie R. Lawfer.
Imprint
Franklin Lakes, N.J. : Career Press, c2004.
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Call No.
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Status
Axe 2nd Floor Stacks
658.8343 L42w 2004
---
Available
Description
219 p. ; 23 cm.
Bibliography
Includes bibliographical references (p. 209-211) and index.
Subject
Customer loyalty.
Customer relations.
ISBN
1564146952 (pbk.)
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