Students with disabilities in higher education / Peter Hernon and Philip Calvert -- Context / Peter Hernon -- Legal context within the United States / Kathleen Rogers -- Increasingly diverse student population : a rationale for consideration of universal access at post-secondary institutions / Todd K. Herriott -- Disability support services, Victoria University of Wellington / Ava Gibson -- Perspectives of library directors -- Literature review / Peter Hernon -- Developing and testing an instrument : New Zealand / Philip Calvert and Peter Hernon -- Refinement of the data collection instrument / Peter Hernon and Jennifer Lann -- Conducting your own study / Philip Calvert -- Reporting and using the results / Philip Calvert -- Continuing to improve service quality for students / Peter Hernon and Philip Calvert.