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Author Hagen, Jan U., author.

Title Confronting mistakes : lessons from the aviation industry when dealing with error / Jan Hagen.

Publication Info. Houndmills, Basingstoke, Hampshire : Palgrave Macmillan, 2013.


Location Call No. OPAC Message Status
 Axe Books 24x7 Business E-Book  Electronic Book    ---  Available
Description 1 online resource
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
Note Print version record.
Summary Mistakes are unavoidable. Yet in most organizations, they are rarely thoroughly examined. An exception is the high-risk aviation industry, where experts have established an open and democratic culture for dealing with error. Confronting Mistakes draws on this expertise to initiate a new framework for active error management relevant to wider industry. By analyzing dramatic aviation accidents, Jan Hagen presents a new approach to error management in business to reveal how diagnostic, error-permissive behaviour is the first step towards turning mistakes into learning opportunities.
Contents Introduction: Why Errors Matter -- PART I -- Case 1: New England Air (NE) 248 -- Too Scared to Ask -- Case 2: Japan Airlines (JAL) 8054 -- Hope Replaces Action -- Case 3: Birgenair 301 -- Authority and Mental Framing -- Case 4: KLM 4805 -- The Pressure of the Captain's Mood -- Case 5: United Airlines 173 -- Silent Power -- Case 6: Avianca 052 -- Encouragement is not Empowerment -- PART II -- Crew Resource Management -- Transforming the Captain's Position 6 but Preserving the Hierarchical Structure -- Surprising Side Effects Led to a Breakthrough -- PART III -- Case 7: United Airlines 811 -- Copilot Takes Charge -- Case 8: United Airlines 232 -- Flexible Team Enhancement -- Case 9: Successful Error Detection and Correction -- Copilot Overrules Captain -- Case 10: Czar 52 -- Limits of CRM.
Summary "In most organizations, errors, although common and unavoidable, are rarely thoroughly examined. Peers may be reluctant to talk about the mistakes one of them has made, whereas superiors prefer to discuss the mistakes of their subordinates with them in private. Based on interviews with over 360 managers from a range of sectors about how they deal with error, the authors of this innovative and unique book present a framework of "open error management" and demonstrate its benefits via dramatic case studies from the aviation industry. Including compelling case studies from international aviation companies, the result is an innovative and unique approach to analyzing business strategy"-- Provided by publisher.
Bibliography Includes bibliographical references.
Subject Airlines -- Management -- Case studies.
Crisis management.
BUSINESS & ECONOMICS -- Business Communication -- General.
BUSINESS & ECONOMICS -- Decision-Making & Problem Solving.
BUSINESS & ECONOMICS -- Industries -- Transportation.
BUSINESS & ECONOMICS -- Industrial Management.
BUSINESS & ECONOMICS -- Management Science.
BUSINESS & ECONOMICS -- Organizational Behavior.
Aerospace & air transport industries.
Management & management techniques.
Business strategy.
Airlines -- Management. (OCoLC)fst00802999
Crisis management. (OCoLC)fst00883617
Errors. (OCoLC)fst00915038
Crew Resource Management
Menschliches Versagen
Transport industries.
Management & management techniques.
Business strategy.
Arbitration, mediation & alternative dispute resolution.
Genre/Form Electronic books.
Case studies. (OCoLC)fst01423765
Other Form: Print version: Hagen, Jan U. Confronting mistakes 9781137276179 (DLC) 2013019076 (OCoLC)812687580
ISBN 9781137276186 (electronic bk.)
1137276185 (electronic bk.)
9781137276179 (hbk.)
1137276177 (hbk.)
Standard No. 40022810462
AU@ 000052065271
AU@ 000052905958
DEBBG BV041573433
DEBBG BV042741099
DEBSZ 39762719X
DKDLA 820120-katalog:000636334
NZ1 15412838

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