Circling the hearses -- Tricks of the funeral trade -- Caskets, other boxes, memorials, and markers -- Embalming : a beautiful memory picture? -- Cemeteries : for-profit and non-profit -- Preneed sales : it's not "all taken care of" -- Body parts : big business, little regulation -- Federal Trade Commission : a fickle consumer ally -- Filing an effective complaint : and what not to do -- Mortuary education : a dead end -- Home funerals : a returning tradition -- Green burial : what they used to just call "burial" -- Necessary information for family involvement.
