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Record 4 of 49
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Author
Darmawan, Budi.
Title
Business service management best practices [electronic resource] / [Budi Darmawan, Kimberly Cox, Bahaeldin Ragab].
Imprint
Austin, TX : IBM, International Technical Support Organization, c2004.
Connect to
Available to Pittsburg State University patrons only.
Copies
Location
Call No.
OPAC Message
Status
Axe ProQuest E-Book
Electronic Book
---
Available
Edition
1st ed.
Description
xii, 170 p. : ill.
Series
IBM redbooks
IBM redbooks.
Note
"Tivoli software"--Cover.
"This edition applies to IBM Tivoli Business Systems Managerement V2.1.1 and IBM Tivoli service level advisor version 1.2.1"--T.p. verso.
"June 2004."
"SG24-7053-00."
Bibliography
Includes bibliographical references (p. 165-166) and index.
Reproduction
Electronic reproduction. Ann Arbor, MI : ProQuest, 2015. Available via World Wide Web. Access may be limited to ProQuest affiliated libraries.
Subject
Tivoli Business Systems Manager.
IBM Tivoli service level advisor.
Business -- Data processing -- Management.
Electronic commerce -- Management.
Information technology -- Management.
Service-level agreements.
Genre/Form
Electronic books.
Added Author
Cox, Kimberly.
Ragab, Bahaeldin.
International Business Machines Corporation. International Technical Support Organization.
ProQuest (Firm)
ISBN
0738497975
Available items only
