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Subjects (1-3 of 3)
Call Centers Management
1
Call Center operation : design, operation, and maintenance
Sharp, Duane E.
Amsterdam ; Boston : Digital Press, ©2003. 2003
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Axe Elsevier ScienceDirect Ebook
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2
The real-time contact center
Fluss, Donna.
New York, NY : AMACOM Books, c2005. 2005
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Axe ProQuest E-Book
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3
Smiling down the line : info-service work in the global economy
Russell, Bob, author.
Toronto, Ontario ; Buffalo, New York ; London, England : University of Toronto Press, 2009. 2009
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