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Author
Woodcock, Jamie, author.
Title
Working the phones : control and resistance in call centres / Jamie Woodcock.
Publication Info.
London : PlutoPress, 2017.
©2017
Connect to
Connect to https://pittstate.idm.oclc.org/login?url=https://www.jstor.org/stable/10.2307/j.ctt1h64kww
Copies
Location
Call No.
OPAC Message
Status
Axe JSTOR Open Ebooks
Electronic Book
---
Available
Description
1 online resource (200 pages)
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
Series
Wildcat : workers' movements and global capitalism
Wildcat (Pluto Press)
Note
Based on author's PhD thesis.
Bibliography
Includes bibliographical references (pages 165-193) and index.
Note
Print version record.
Summary
A Marxist investigation into the forms of resistance occurring in the UK call centre today.
Contents
1. Introduction, p.1 -- 2. Working in the Call Centre, p.34 -- 3· Management, p.60 -- 4· Moments of Resistance, p.97 -- 5· Precarious Organisation, p.118 -- 6. Conclusion, p.148.
Note
This work is licensed under a Creative Commons license https://creativecommons.org/licenses/by-nc-nd/4.0/legalcode
This work is licensed by Knowledge Unlatched under a Creative Commons license https://creativecommons.org/licenses/by-nc-nd/4.0/legalcode
Subject
Call center agents -- Great Britain.
Call centers -- Social aspects -- Great Britain.
Centres d'appels (Affaires) -- Aspect social -- Grande-Bretagne.
Sociology: work & labour.
SOCIAL SCIENCE -- Anthropology -- Cultural.
Call center agents
Great Britain https://id.oclc.org/worldcat/entity/E39PBJdmp7p3cx8hpmJ8HvmTpP
Callcenter
Dienstleistungssektor
Arbeitsbedingungen
Kontrolle
Überwachung
Großbritannien
Genre/Form
Academic theses. http://id.loc.gov/authorities/genreForms/gf2014026039
Other Form:
Print version: 9781786800145
ISBN
1786800144 (ebk)
9781786800145
9780745399089 (electronic bk.)
0745399088 (electronic bk.)
9781786800152 (electronic bk.)
1786800152 (electronic bk.)
0745399061
1786800160
9780745399065
Standard No.
AU@ 000059632804
AU@ 000062299371
CHNEW 001035491
CHVBK 556239539
AU@ 000074104981
Available items only
