Description |
xvi, 194 p. : ill. ; 22 cm. |
Series |
Key themes in organizational communication |
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Key themes in organizational communication.
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Bibliography |
Includes bibliographical references and index. |
Contents |
1. Emotional Connections: Intersections of Communication, Work, and Feeling -- 2. Communicating Emotion: Levels of Organization and Forms of Expression -- 3. Emotional Occupations -- 4. Work Relationships: Getting Emotional with Peers, Supervisors, and Others -- 5. Emotion and Organizational Morality -- 6. Emotional Trends. |
Summary |
Communicating Emotion at Work chronicles the rich emotional experiences of employees drawn from a broad cross-section of industries and occupations. It takes a decidedly positive approach, recognizing that emotional communication is a vital and creative response to the challenges of life in complex organizations. The text introduces readers to the engaging and cross-disciplinary body of research that has emerged around organizational emotion. At the same time, each chapter is steeped in real-life emotional narratives, concrete examples, and the contemporary trends that are changing the emotional tenor of work. |
Subject |
Communication in management -- Psychological aspects.
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Emotions.
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ISBN |
9780745648965 (pbk.) |
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0745648967 (pbk.) |
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9780745648958 (hbk.) |
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0745648959 (hbk.) |
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