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Computer Industry Customer Services
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COBIT self-assessment guide using COBIT 5



Rolling Meadows, Ill. : ISACA, 2013. 2013

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COBIT self-assessment guide : using COBIT 4.1



Rolling Meadows, Ill. : ISACA, 2011. 2011

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COBIT user guide for service managers



Rolling Meadows, IL : IT Governance Institute, 2009. 2009

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Help desk framework


Hiles, Andrew.
Brookfield, Conn. : Rothstein Associates, 2000. 2000

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User group leadership


Malcher, Michelle, author.
[Berkeley, CA] : Apress, 2016. 2016

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