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Author Gordon-Byrne, Gay.

Title Buying, Supporting, Maintaining Software and Equipment : an IT Manager's Guide to Controlling the Product Lifecycle.

Imprint Boca Raton, FL : CRC Press, 2014.
Publication Info. 20

Copies

Location Call No. OPAC Message Status
 Axe Books 24x7 IT E-Book  Electronic Book    ---  Available
Description 1 online resource (336 pages)
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
Note Print version record.
Contents Front Cover; Contents; Preface; Chapter 1: Equipment and Application Acquisition; Chapter 2: Initial Support and Maintenance; Chapter 3: Hardware Warranty Models; Chapter 4: Software Warranty and Support Models; Chapter 5: Finance and Accounting Issues for Maintenance and Support; Chapter 6: Responsibility for Defect Support; Chapter 7: Postwarranty Hardware Maintenance; Chapter 8: Machine Code and Embedded Software; Chapter 9: Service Parts; Chapter 10: Service Restoration and Support Process; Chapter 11: Building Blocks of the Machine: What Breaks and Why.
Chapter 12: Repair Issues by Product TypeChapter 13: Building Blocks of Using the Machine: Software Layers; Chapter 14: Software Support Issues; Chapter 15: Support Restrictions to Control Purchases; Chapter 16: Business Intelligence for Support and Maintenance; Chapter 17: End of Service Life and Obsolescence; Back Cover.
Summary Describing how to avoid common vendor traps, Buying, Supporting, Maintaining Software and Equipment: An IT Manager's Guide to Controlling the Product Lifecycle will help readers better control the negotiation of their IT products and services and, ultimately, better manage the lifecycle of those purchases. The book supplies an inside look at the methods and goals of vendors and their contracts-which are almost always in conflict with end-user goals. The text is set up to follow the way most people experience technology products and contracting decisions. It begins by explainin.
Bibliography Includes bibliographical references and index.
Subject Computer systems -- Management.
Computer systems -- Purchasing.
Software maintenance.
Product life cycle.
COMPUTERS -- Software Development & Engineering -- General.
Computer systems -- Management. (OCoLC)fst00872655
Product life cycle. (OCoLC)fst01078214
Software maintenance. (OCoLC)fst01124202
Genre/Form Electronic books.
Electronic book.
Other Form: Erscheint auch als: Druck-Ausgabe Gordon-Byrne, Gay. Buying, Supporting, Maintaining Software and Equipment . An IT Manager's Guide to Controlling the Product Lifecycle
ISBN 9781482232790 (electronic bk.)
1482232790 (electronic bk.)
9781482232783 (hbk.)
Standard No. AU@ 000062348572
CHNEW 000691460
CHNEW 000691462
CHNEW 000886709
CHVBK 374456283
DEBBG BV043607050
DEBSZ 407700013
DEBSZ 463016149
NZ1 15749483

 
    
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