Welcome to the Kids' Library!

The 6 imperatives of marketing : lessons from the world's best companies

Magrath, Allan J.
New York, NY : American Management Association, c1992. 1992

Achieving service excellence : strategies for healthcare

Fottler, Myron D.
Chicago, IL : Health Administration Press, ©2010. 2010

Aftermarketing : how to keep customers for life through relationship marketing

Vavra, Terry G.
Homewood, Ill. : Business One Irwin, c1992. 1992

The agenda : what every business must do to dominate the decade

Hammer, Michael, 1948-
New York : Crown Business, c2001. 2001

Beyond customer satisfaction to customer loyalty : the key to greater profitability

Bhote, Keki R., 1925-2013.
New York : American Management Association, c1996. 1996

Beyond the ultimate question : a systematic approach to improve customer loyalty

Hayes, Bob E., 1963- author.
Milwaukee, Wisconsin : ASQ Quality Press, 2009. 2009

Brand authority : how to be everywhere, stand out from your competition and build an incredible bran

Brock, David, author.
[Place of publication not identified] : Scribl, [2019] 2019

Build for change : revolutionizing customer engagement through continuous digital innovation

Trefler, Alan, author.
Hoboken, New Jersey : Wiley, 2014. 2014

Competing globally through customer value : the management of strategic suprasystems

New York : Quorum Books, 1991. 1991

Consumer behaviour towards organic food and performance of certification standards

Bravo, Carlos Antonio Padilla, author.
Gottingen, [Germany] : Cuvillier Verlag, 2013. 2013

Consumer boycotts effecting change through the marketplace and the media

Friedman, Monroe.
New York : Routledge, 1999. 1999

Creating value for customers : designing and implementing a total corporate strategy

Band, William A.
New York : Wiley, c1991. 1991

Customer-centered telecommunications services marketing

Strouse, Karen G.
Boston : Artech House, c2004. 2004

Customer loyalty : how to earn it, how to keep it

Griffin, Jill.
New York : Lexington Books, c1995. 1995

Customer satisfaction practical tools for building important relationships

Scott, Dru.
Menlo Park, Calif. : Crisp Publications, c2000. 2000

Customer service : career success through customer satisfaction

Timm, Paul R.
Upper Saddle River, NJ : Prentice Hall, c2001. 2001

The customer success professional's handbook : how to thrive in one of the world's fastest growing c

Vaidyanathan, Ashvin, 1980- author.
Hoboken, New Jersey : Wiley, [2020] 2020

Customer value management : some reflections and future trends

Verhoef, Peter C., author.
Paderborn : Ferdinand Schoningh, [2012] 2012

Customer value starvation can kill : prevention and cure

Mahajan, Gautam, author.
New York : Business Expert Press, 2021. 2021

Delivering effective social customer service : how to redefine the way you manage customer experienc

Blunt, Carolyn.
Chichester, England : Wiley, 2013. 2013

E-commerce : les bonnes pratiques pour reussir

Jacob, Damien, author.
[Place of publication not identified] : EdiPro, [2013] 2013

Excellence every day : make the daily choice--inspire your employees and amaze your customers

Arussy, Lior.
Medford, N.J. : CyberAge Books/Information Today, c2008. 2008

Exceptional service, exceptional profit the secrets of building a five-star customer service organiz

Inghilleri, Leonardo.
New York : American Management Association, 2010. 2010

The Huawei story

Tao, Tian, author.
Thousand Oaks : SAGE Publications India Pvt. Limited, 2015. 2015

Improving customer satisfaction, loyalty, and profit : an integrated measurement and management syst

Johnson, Michael D. (Michael David)
San Francisco : Jossey-Bass, c2000. 2000

Improving tourism and hospitality services

Laws, Eric, 1945-
Cambridge, MA : Cabi Pub., 2004. 2004

Incentivierung und Multi-Channel-Integration des Kundenengagements und ihr Einfluss auf die Kundenlo

Gerdes, Sina, author.
Hamburg, [Germany] : Diplomica Verlag, 2016. 2016

Innovating analytics : word of mouth index--use the next generation of net promoter to increase sale

Freed, Larry.
Hoboken, New Jersey : John Wiley & Sons, Inc., [2013] 2013

The joyless economy the psychology of human satisfaction

Scitovsky, Tibor.
New York : Oxford University Press, 1992. 1992

Keeping customers

Boston, MA : Harvard Business School Press, c1993. 1993

Keeping customers for life

Cannie, Joan Koob.
New York, NY : American Management Association, c1991. 1991

Lateral approach to managing projects : simple principles for achieving high customer satisfaction a

Sit, Ho Wing.
Moraga, CA : Lateral Approach Pub., c2009. 2009

The lean product playbook : how to innovate with minimum viable products and rapid customer feedback

Olsen, Dan, 1970- author.
Hoboken, New Jersey : Wiley, 2015. 2015

The little book of big customer satisfaction measurement

Rao, Ajit, author.
Los Angeles, [California] : SAGE, 2012. 2012

Looking beyond the runway airlines innovating with best practices while facing realities

Taneja, Nawal K.
Burlington, VT : Ashgate, 2010. 2010

Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs

Hoffmann, Nicolas, 1983- author.
Frankfurt am Main, Germany : PL Academic Research, an imprint of Peter Lang GmbH, [2013] 2013

Making quality work : a leadership guide for the results-driven manager

Labovitz, George.
New York : HarperBusiness, c1993. 1993

The market driven organization : understanding, attracting, and keeping valuable customers

Day, George S.
New York : Free Press, c1999. 1999

Marketing 3. 0 : Como Atraer a Los Clientes a Traves de un Marketing Basado en Valores

Kotler, Philip, author.
Madrid, Espana : LID Editorial Empresarial, S.L., [2011] 2011

Marketing for keeps : building your business by retaining your customers

Furlong, Carla B.
New York : Wiley, c1993. 1993

Marketingziel Kundenbindung die Kundenkarte im Einzelhandel

Sielhorst, Thomas vor der.
Hamburg : IGEL Verlag, 2009. 2009

Measuring customer satisfaction

Gerson, Richard F.
Menlo Park, Calif. : Crisp Publications, c1993. 1993

Niche selling : how to find your customer in a crowded market

Brooks, William T.
Homewood, Ill. : Business One Irwin, c1992. 1991

Operations rules delivering customer value through flexible operations

Simchi-Levi, David.
Cambridge, Mass. : MIT Press, c2010. 2010

Perceived quality of mobile services : a segment-specific analysis

Dickinger, Astrid.
Frankfurt am Main ; New York : P. Lang, [2007] 2007

Preference measurement in health

United Kingdom : Emerald Publishing, 2014. 2014

The quest for quality in services

Rosander, A. C. (Arlyn Custer), 1903-
Milwaukee, Wis. : Quality Press ; White Plains, N.Y. : Quality Resources, c1989. 1989

Researching customer satisfaction & loyalty : how to find out what people really think

Szwarc, Paul.
London : Kogan Page, 2005. 2005

Secret service hidden systems that deliver unforgettable customer service

DiJulius, John R., 1964-
New York : AMACOM, c2003. 2003

Superior customer satisfaction and loyalty : engaging customers to drive performance

Goldstein, Sheldon D., author.
Milwaukee, Wisconsin : ASQ Quality Press, 2009. 2009