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Consumer Satisfaction Statistical Methods
1
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Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods


Hayes, Bob E., 1963- author.
Milwaukee, Wisconsin : ASQ Quality Press, 2008. 2008

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 Axe ProQuest E-Book  Electronic Book    ---  Available
2
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Six sigma in HR transformation achieving excellence in service delivery


Albeanu, Mircea.
Farnham, U.K. : Gower, 2010. 2010

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 Axe ProQuest E-Book  Electronic Book    ---  Available
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