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Consumer Satisfaction Research Statistical Methods
1
Modern analysis of customer surveys with applications using R
Chichester : John Wiley & Sons, 2011. 2011
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Axe ProQuest E-Book
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Consumer Satisfaction Statistical Methods
2
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods
Hayes, Bob E., 1963- author.
Milwaukee, Wisconsin : ASQ Quality Press, 2008. 2008
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