Welcome to the Kids' Library!

101 activities for delivering knock your socks off service

Thomas, Ann, 1951-
New York, N.Y. : American Management Association, c2009. 2009

Augmented customer strategy : CRM in the digital age

London : John Wiley & Sons, Incorporated, [2019] 2019

Behind the cloud the untold story of how Salesforce.com went from idea to billion-dollar company--an

Benioff, Marc R., 1964-
San Francisco : Jossey-Bass, c2010. 2010

Client service excellence : the 10 commandments

O'Sullivan, Larry, author.
Randburg, Republic of South Africa : Knowres Publishing, 2010. 2010

Comment conclure une vente? : 10 astuces pour convertir un prospect en client

Guittin, Irene, author.
Bruxelles, [Belgium] : 50Minutes, 2016. 2016

Connected CRM : implementing a big-data-driven, customer-centric business strategy

Williams, David, 1963-
Hoboken, New Jersey : Wiley, 2014. 2014

CRM in real time empowering customer relationships

Goldenberg, Barton J.
Medford, N.J. : CyberAge Books, c2008. 2008

CRM : redefining customer relationship management

Peel, Jeffrey.
Amsterdam ; Boston : Digital Press, ©2002. 2003

CRM unplugged releasing CRM's strategic value

Bligh, Philip.
Hoboken, N.J. : Wiley, c2004. 2004

Customer experience management a revolutionary approach to connecting with your customers

Schmitt, Bernd.
New York : Wiley, c2003. 2003

Customer relationship management a global perspective

Aldershot, Hampshire, England ; Burlington, VT : Gower, c2008. 2008

Customer relationship management using business intelligence

Sturdy, Graham R.
Newcastle upon Tyne : Cambridge Scholars Pub., 2012. 2012

Customer relationship marketing : to inspire good customer service behaviour, we must be able to mea

Hawkins, John, author.
[Place of publication not identified] : Scribl, [2019] 2019

Customer value management : some reflections and future trends

Verhoef, Peter C., author.
Paderborn : Ferdinand Schoningh, [2012] 2012

Customer value starvation can kill : prevention and cure

Mahajan, Gautam, author.
New York : Business Expert Press, 2021. 2021

Dal CRM al social CRM : Nuove tecnologie per la gestione della relazione con il cliente

Chierici, Roberto, author.
Torino, [Italy] : G. Giappichelli Editore, 2017. 2017

Dal CRM al social CRM : Nuove tecnologie per la gestione della relazione con il cliente

Chierici, Roberto, author.
Torino, [Italy] : G. Giappichelli Editore, 2017. 2017

Delivering effective social customer service : how to redefine the way you manage customer experienc

Blunt, Carolyn.
Chichester, England : Wiley, 2013. 2013

Dynamic customer strategy : today's CRM

Tanner, John F., author.
New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2014. 2014

E-business in the 21st century realities, challenges, and outlook

Xu, Jun, Ph. D., 1960-
Hackensack, NJ : World Scientific, c2010. 2010

Electronic customer relationship management

Armonk, N.Y. ; London : M.E. Sharpe, c2006. 2006

From voices to results-voice of customer questions, tools and analysis : proven techniques for under

Coppenhaver, Robert, author.
Birmingham ; Mumbai : Packt Publishing, 2018. 2018

Implementing SugarCRM 5.x install, configure, and administer a robust customer relationship manageme

Olton Birmingham [England] : Packt Pub. Ltd., 2010. 2010

The innovative sale

Donnolo, Mark.
New York : American Management Association, [2014] 2014

Keep your customers : how to stop customer turnover, improve retention and get lucrative, long-term

Cudby, Ali, author.
New York, New York : Morgan James Publishing, [2020] 2020

Kellogg on branding in a hyper-connected world

Hoboken, New Jersey : Wiley, [2019] 2019

Managing customer experience and relationships : a strategic framework

Peppers, Don, author.
Hoboken, New Jersey : Wiley, 2017. 2017

Managing global customers an integrated approach

Yip, George S.
Oxford ; New York : Oxford University Press, 2007. 2007

Managing the new customer relationship strategies to engage the social customer and build lasting va

Gordon, Ian H.
Hoboken, N.J. : Wiley, 2013. 2013

Profit maximization through customer relationship marketing : measurement, prediction and implementa

Binghamton, NY : Best Business Books, an imprint of The Haworth Press, 2007 2007

Rediscovering the essentiality of marketing : proceedings of the 2015 Academy of Marketing Science (

[Cham, Switzerland] : Springer, 2016. 2016

Salesforce.com for dummies

Kao, Liz, author.
Indianapolis, IN : John Wiley and Sons, 2014. 2014

Sense and respond : how successful organizations listen to customers and create new products continu

Gothelf, Jeff, author.
Boston, Massachusetts : Harvard Business Review Press, [2017] 2017

Statistical methods in customer relationship management

Kumar, V., 1957-
Hoboken, N.J. : Wiley, 2012. 2012

Strategic customer management integrating relationship marketing and CRM

Payne, Adrian.
Cambridge : Cambridge University Press, 2013. 2013

Strategic customer management strategizing the sales organization

Piercy, Nigel.
Oxford ; New York : Oxford University Press, 2009. 2009

Strategic customer service managing the customer experience to increase positive word of mouth, buil

Goodman, John A.
New York : AMACOM, c2009. 2009

Tactical transparency how leaders can leverage social media to maximize value and build their brand

Holtz, Shel.
San Francisco, CA : Jossey-Bass, c2009. 2009

The wallet allocation rule : winning the battle for share

Hoboken, New Jersey : Wiley, 2015. 2015

Microsoft Dynamics CRM 2011 reporting everything you need to know to work with reports in Dynamics C

Sinay, Damian.
Birmingham : Packt Pub., 2013. 2013

Microsoft Dynamics Sure Step 2010 the smart guide to the successful delivery of Microsoft Dynamics b

Shankar, Chandru.
Olton, Birmingham : Packt Pub. Ltd., 2011. 2011

Oracle Siebel CRM 8 installation and management install, configure, and manage a robust customer rel

Hansal, Alexander.
Birmingham, U.K. : Packt Pub., 2010. 2010

Augmented customer strategy : CRM in the digital age

London : John Wiley & Sons, Incorporated, [2019] 2019

CiviCRM cookbook master this web-based constituent relationship management software for nonprofit an

Horrocks, Tony.
Birmingham : Packt Pub., 2013. 2013

CRM unplugged releasing CRM's strategic value

Bligh, Philip.
Hoboken, N.J. : Wiley, c2004. 2004

Effective CRM using predictive analytics

Chorianopoulos, Antonios, author.
West Sussex, England : Wiley, 2016. 2016

Entity resolution and information quality

Talburt, John R.
San Francisco, Calif. : Morgan Kaufmann ; Oxford : Elsevier Science [distributor], 2011. 2011

Learn salesforce lightning : the visual guide to the lightning UI

Duarte, Felicia, author.
La Fuente, California : Apress, 2018. 2018

Microsoft Dynamics CRM 2011 administration bible

Wittemann, Matthew.
Indianapolis, Ind. : Wiley, c2011. 2011

Microsoft Dynamics CRM 2011 applications (MB2-868) certification guide a practical guide on how to u

Varghese, Danny.
Birmingham, England : Packt Publishing, c2013. 2013