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Record 2 of 2
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Author
Cook, Sarah, 1955- author.
Title
Measuring customer service effectiveness / Sarah Cook.
Publication Info.
London, [England] ; New York, New York : Routledge, 2016.
2004
Connect to
Available to Pittsburg State University patrons only.
Copies
Location
Call No.
OPAC Message
Status
Axe ProQuest E-Book
Electronic Book
---
Available
Description
1 online resource (162 pages) : illustrations
text rdacontent
computer rdamedia
online resource rdacarrier
Bibliography
Includes bibliographical references and index.
Note
Description based on print version record.
Subject
Customer services -- Quality control.
Customer services -- Evaluation.
Customer services -- Management.
Genre/Form
Electronic books.
Other Form:
Print version: Cook, Sarah, 1955- Measuring customer service effectiveness. London, [England] ; New York, New York : Routledge, 2016, c2004 viii, 160 pages 9780566085383 2004007805
ISBN
9780566085383
9781351919012 (e-book)
Available items only
