Welcome to the Kids' Library!

10 clowns don't make a circus-- and 249 other critical management success strategies

Schragis, Steven.
Avon, Mass. : Adams Media, c2006. 2006

50 powerful ways to win new customers : fast, simple, inexpensive, profitable, and proven ideas you

Timm, Paul R.
Franklin Lakes, NJ : Career Press, c1997. 1997

101 activities for delivering knock your socks off service

Thomas, Ann, 1951-
New York, N.Y. : American Management Association, c2009. 2009

Aftermarketing : how to keep customers for life through relationship marketing

Vavra, Terry G.
Homewood, Ill. : Business One Irwin, c1992. 1992

L'analisi dell'innovazione nei servizi professionali

Tomo, Andrea, author.
Turin, Italy : G. Giappichelli Editore, 2016. 2016

And the clients went wild! how savvy professionals win all the business they want

Kuzmeski, Maribeth.
Hoboken, N.J. : Wiley, c2010. 2010

Beyond customer satisfaction to customer loyalty : the key to greater profitability

Bhote, Keki R., 1925-2013.
New York : American Management Association, c1996. 1996

Beyond customer service, revised

Gerson, Richard F.
Menlo Park, Calif. : Crisp Publications, c1998. 1998

Beyond the ultimate question : a systematic approach to improve customer loyalty

Hayes, Bob E., 1963- author.
Milwaukee, Wisconsin : ASQ Quality Press, 2009. 2009

Branded customer service the new competitive edge

Barlow, Janelle, 1943-
San Francisco, Calif. : Berrett-Koehler, 2006. 2006

Build for change : revolutionizing customer engagement through continuous digital innovation

Trefler, Alan, author.
Hoboken, New Jersey : Wiley, 2014. 2014

Client service excellence : the 10 commandments

O'Sullivan, Larry, author.
Randburg, Republic of South Africa : Knowres Publishing, 2010. 2010

Corporate and customer communications an Emerald guide.

Bradford, England : Emerald Group Publishing, c2005. 2005

Creating value for customers : designing and implementing a total corporate strategy

Band, William A.
New York : Wiley, c1991. 1991

Creating value with customers

Bradford, England : Emerald Group Publishing, c2006. 2006

Cultural perspectives on services marketing

Bradford, England : Emerald Group Publishing, c2005. 2005

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, an

Lowenstein, Michael W., 1942- author.
Milwaukee, Wisconsin : ASQ Quality Press, 2011. 2011

Customer capitalism : the new business model of increasing returns in new market spaces

Vandermerwe, Sandra.
Naperville, Ill. : Nicholas Brealey Publishing, 1999. 1999

The customer connection : managing change

Raleigh, N.C. : Philip Morris USA., 1990. 1990

The customer-driven company : moving from talk to action

Whiteley, Richard C.
Reading, Mass. : Addison-Wesley, c1991. 1991

Customer loyalty : how to earn it, how to keep it

Griffin, Jill.
New York : Lexington Books, c1995. 1995

Customer obsessed : a whole company approach to delivering exceptional customer experiences

Berridge, Eric, author.
Hoboken, New Jersey : Wiley, [2016] 2016

Customer satisfaction : experiences in healthcare sector

Hartini Ahmad, author.
Sintok, Kedah : Penerbit UUM Press, [2014] 2014

Customer service : career success through customer satisfaction

Timm, Paul R.
Upper Saddle River, NJ : Prentice Hall, c2001. 2001

Customer service; the road to greater profits

Moseley, Lloyd W.
New York, Chain Store Age Books, 1972. 1972

Customer service training 101 quick and easy techniques that get great results

Evenson, Renee, 1951-
New York : AMACOM, c2005. 2005

Customer winback how to recapture lost customers and keep them loyal

Griffin, Jill.
San Francisco : Jossey-Bass, c2001. 2001

Customers for keeps : 8 powerful strategies to turn customers into friends and keep them forever

Geller, Lois K., 1944-
Avon, Mass. : Adams Media, c2002. 2002

Customers for life : how to turn that one-time buyer into a lifetime customer

Sewell, Carl.
New York, N.Y. : Doubleday, c1990. 1990

Customers for life : how to turn that one-time buyer into a lifetime customer

Sewell, Carl.
New York, NY : Pocket Books, 1991. 1991

Customers for life : how to turn that onetime buyer into a lifetime customer

Sewell, Carl.
New York : Doubleday, c2002. 2002

Delivering effective social customer service : how to redefine the way you manage customer experienc

Blunt, Carolyn.
Chichester, England : Wiley, 2013. 2013

Delivering knock your socks off service

Zemke, Ron.
New York : AMACOM ; London : McGraw-Hill, 2003. 2003

Delivering knock your socks off service

Performance Associates, Inc.
New York : AMACOM, American Management Association, c2007. 2007

Delivering quality service : balancing customer perceptions and expectations

Zeithaml, Valarie A.
New York : Free Press ; London : Collier Macmillan, c1990. 1990

Design like Apple seven principles for creating insanely great products, services, and experiences

Edson, John, 1966-
Hoboken, N.J. : Wiley, 2012. 2012

Designing for service : key issues and new directions

London, [England] : Bloomsbury Academic, 2017. 2017

Designing service processes to unlock value

Field, Joy M., author.
New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2017. 2017

Developing a market orientation

Thousand Oaks, Calif. : Sage Publications, c1999. 1999

Developing a market orientation

Thousand Oaks, Calif. : Sage Publications, c1999. 1999

Digital disciplines : attaining market leadership via the cloud, big data, social, mobile, and the i

Weinman, Joe, 1958- author.
Hoboken, New Jersey : Wiley, 2015. 2015

The discipline of market leaders : choose your customers, narrow your focus, dominate your market

Treacy, Michael.
Reading, Mass. : Addison-Wesley Pub. Co., 1996, c1995. 1996

E-Service new directions in theory and practice

Armonk, N.Y. : M.E. Sharpe, c2002. 2002

Effective client management in professional services : how to build successful client relationships

Berkovi, Jack, author.
Surrey, England ; Burlington, Vermont : Gower Publishing Limited : Gower Publishing Company, 2014. 2014

Emotional value : creating strong bonds with your customers

Barlow, Janelle, 1943-
San Francisco, Calif. : Berrett-Koehler Publishers, c2000. 2000

Excellence every day : make the daily choice--inspire your employees and amaze your customers

Arussy, Lior.
Medford, N.J. : CyberAge Books/Information Today, c2008. 2008

Exceptional service, exceptional profit the secrets of building a five-star customer service organiz

Inghilleri, Leonardo.
New York : American Management Association, 2010. 2010

The experience : the 5 principles of Disney service and relationship excellence

Loeffler, Bruce, author.
Hoboken, New Jersey : Wiley, 2015. 2015

F-notes : facilitation for quality

Owens, Tracy Linn, 1967- author.
Milwaukee, Wisconsin : Quality Press, [2020] 2020

The innovator's solution : creating and sustaining successful growth

Christensen, Clayton M.
Boston, Mass. : Harvard Business School Press, c2003. 2003