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Electronic Office Machine Industry Customer Services Management
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Creating a customer-focused help desk how to win and keep your customers


Hiles, Andrew.
Brookfield, Conn. : Rothstein Catalog on Disaster Recovery, c2000 (Norwood, Mass. : Books24x7.com [generator]) 2000

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Help desk practitioner's handbook


Czegel, Barbara, 1953-
New York : Wiley, c1999 (Norwood, Mass. : Books24x7.com [generator]) 1999

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Running an effective help desk


Czegel, Barbara, 1953-
New York : Wiley, c1998 (Norwood, Mass. : Books24x7.com [generator]) 1998

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