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Author Fitzwater, Terry L.

Title The manager's pocket guide to employee relations / by Terry L. Fitzwater.

Imprint Amherst, Mass. : HRD Press, 1999.


Location Call No. OPAC Message Status
 Axe Books 24x7 Business E-Book  Electronic Book    ---  Available
Description 1 online resource (xxi, 81 pages) : illustrations
text txt rdacontent
computer c rdamedia
online resource cr rdacarrier
Note Includes index.
Contents Cover -- TOC36;Table of Contents -- Preface -- Introduction -- Employee Relations Audit -- CH36;1 46; Communications -- The Phases of Communications -- Team Communications -- CH36;2 46; Satisfaction Surveys -- The Manager Communications Survey -- Scoring the survey -- Tailoring the survey -- The Work Group Communications Survey -- CH36;3 46; Alternative Dispute Resolution -- External Review8212;Advisory Arbitration -- Serious Cases -- Internal Review 45; Ombudsman -- Employee Decisional Review -- EDR membership -- CH36;446; Retention through Satisfaction -- Identify the Issue -- Involve the Employees -- Implement the ideas -- Management Philosophies -- Management practices -- Personal development -- Recognition -- Family involvement -- Communications -- Performance driven -- Other -- CH36;546; Understanding employment58; Laws and regulations -- ADA 45; Americans with disabilities act -- 34;Reasonable accommodation34; -- 34;Skills and abilities34; -- Other requirements of the ADA -- ADEA 45; Age discrimination in Employment Act of 1967 -- ERISA 45; Employee39;s retirement and income security act of 1974 -- WARN 45; Worker adjustment and retraining notification of 1988 -- BFOQ 45; Bona fide occupational qualification -- COBRA 45; Consolidated omnibus budget reconciliation act -- EEOC 45; Equal employment opportunity commission -- FLSA 45; Fair labor standards act -- IRCA 45; Immigration and reform control act -- FMLA 45; Family medical leave act of 1993 -- Sexual harassment -- Employment at will -- OSHA 45; Occupational health and safety act of 1970 -- NLRB 45; National labor relations board -- OFCCP 45; Office of federal contract compliance programs -- AAP 45; Affirmative action plan -- Importance of compliance -- Recommended actions -- The employment practices audit -- Recruitment and hiring -- Organization -- Record Retention -- Conclusion 47; Recommended Actions -- Words of wisdom -- Words to eliminate -- A few definitions -- Appendix 1 -- Disclaimer -- Addendum -- Sample offer letter -- Sample open door policy -- Job description format -- ADA requirements -- Environmental conditions -- Physical requirements -- Visual requirements -- Physical context 47; work environment -- Sample complaint procedure -- Appendix II -- IDX36;Index -- About the author -- Last Page.
Summary This pocket guide is packed with insight and key skills for those new to the process of management or anyone needing new ideas and tools concerning relationship management. It provides survey materials to help managers evaluate and assess skills and policies in order to identify areas where change may be necessary. Also included are suggestions on programs and philosophies in order to increase an employee's desire to remain with an organization. This book helps define how management practices and styles, organization policies and procedures, and employment laws impact employee relationships. It offers ideas toward developing a more satisfied workforce and a company more informed about some of the more common employment laws.
Note Print version record.
Subject Personnel management -- United States -- Handbooks, manuals, etc.
Industrial relations -- United States -- Handbooks, manuals, etc.
Employee motivation -- United States -- Handbooks, manuals, etc.
Dispute resolution (Law) -- United States -- Handbooks, manuals, etc.
BUSINESS & ECONOMICS -- Workplace Culture.
BUSINESS & ECONOMICS -- Human Resources & Personnel Management.
Dispute resolution (Law) (OCoLC)fst00895372
Employee motivation. (OCoLC)fst00909027
Industrial relations. (OCoLC)fst00971609
Personnel management. (OCoLC)fst01058797
United States. (OCoLC)fst01204155
Genre/Form Electronic books.
Handbooks and manuals. (OCoLC)fst01423877
Added Title Employee relations
Other Form: Print version: Fitzwater, Terry L. Manager's pocket guide to employee relations. Amherst, Mass. : HRD Press, 1999 9780874254761 (DLC) 2002279184 (OCoLC)49495204
ISBN 9781599967608 (electronic bk.)
159996760X (electronic bk.)
Standard No. AU@ 000051380340
DEBBG BV043084949
DEBSZ 421863544
GBVCP 803378637

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