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Title
Blueprints for service quality : the Federal Express approach.
Imprint
New York, NY : AMA Membership Publications Division, American Management Association, c1991.
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Location
Call No.
OPAC Message
Status
Axe 3rd Floor Stacks
388.044 B625
---
Available
Description
81 p. : ill. ; 22 cm.
Series
AMA management briefing
Subject
Federal Express Corporation Management.
Express service -- Quality control.
Express service -- Employees.
Added Author
American Management Association.
ISBN
0814423477 : $10.00
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