The "right" people or the "right" organization? -- Southwest Airlines: if success is so simple, why is it so hard to imitate? -- Cisco systems: acquiring and retaining talent in hypercompetitive markets -- The Men's Wearhouse: growth in a declining market -- The SAS Institute: succeeding with old-fashioned values in a new industry -- PSS world medical: opening the books -- AES: is this global company out of control? -- New United Motor Manufacturing, Inc.: transforming people and systems -- Cypress semiconductor: what's missing? -- Unlocking the hidden value in all of your people.