| Description |
xiii, 322 p. : ill. ; 24 cm. |
| Contents |
pt. 1. The case for MVT. -- The power of MVT: practical, fast, cost-free solutions to any business problem -- How MVT works: using data to take the guesswork, politics, and emotions out of major business decisions -- Using MVT to increase sales, cut costs, and improve customer satisfaction: stories from Citibank, DuPont, Williams-Sonoma, and others -- MVT compared to Six Sigma and other popular improvement approaches -- pt. 2. Implementing an MVT business improvement project in your company. -- Step 1: Choose a high-payoff goal and create the environment -- Step 2: Define how you will measure success and validate your measurement system -- Step 3: Use control charts to hunt for good ideas to test -- Step 4: Use data mining and other statistical techniques to find good ideas to test -- Step 5: Brainstorm for improvement ideas with everyone who could have worthwhile suggestions -- Step 6: Select improvement ideas that are practical, fast, and cost free -- Step 7: Design an MVT screening experiment to test many ideas with only a few tests -- Step 8: Execute the MVT screening experiment and measure test results -- Step 9: Analyze screening test results to determine which ideas help, hurt, or have no impact on performance (prepare to be surprised) -- Step 10: Design and execute an MVT refining experiment to optimize results -- Step 11: Analyze the results and decide which ideas will make the biggest impact on your business -- Step 12: Carefully implement the most powerful ideas, calculate the bottom-line impact, and take the money to the bank! -- What it all adds up to: putting the twelve steps of the MVT process in perspective -- pt. 3. Breakthrough MVT successes in the real world -- How Lowe's reduced advertising expenses by $50 million while increasing sales -- How DuPont achieved $26 million in increased production with no capital investment -- A small company implements MVT in its selling process -- How SBC-Ameritech cut its installation and repair backlog in half and eliminated a public relations nightmare -- How Progressive Insurance saved $48 million by reducing attorney involvement in the claims process -- pt. 4. Using MVT to spread breakthrough results throughout your company. -- The keys to successful organization-wide improvement -- Phase I: Complete two high-impact MVT projects with breakthrough results -- Phase II: Commit to an organization-wide rollout: a senior management function -- Phase III: Execute MVT projects throughout the organization -- Phase IV: Maintain the gains, prioritize MVT opportunities, and continuously improve -- The payoff: higher revenues, lower costs, improved profitability, and increased shareholder value. |
| Subject |
Industrial management -- Statistical methods.
|
|
Industrial management -- Methodology.
|
| ISBN |
0471697710 (cloth : alk. paper) |
|
9780471697718 (cloth : alk. paper) |
| Standard No. |
YDXCP 2144576 |
|
NZ1 9067046 |
|
