| Description |
194 p. : ill. ; 23 cm. |
| Note |
"Co-published simultaneously as Internet reference services quarterly, volume 8, numbers 1/2 2003." |
| Bibliography |
Includes bibliographical references and index. |
| Contents |
Reading the river : the state of the art of real-time virtual reference / Jennifer Heise, Stacey Kimmel -- Librarian has left the building, but to where? / Anne Grodzins Lipow -- Chat is now : administrative issues / Belinda Barr, Jerome Conley, Joanne Goode -- Live reference chat from a customer service perspective / Edana Cichanowicz -- Staffing a real-time reference service : the University of Florida experience / Jana Smith Ronan -- Q and A NJ : service design and impact / Marianne F. Sweet, David M. Lisa, Dale E. Colston -- From AskWendt Live to QuestionPoint : a chronology of the development of a persistently virtual reference product and service / John Wanserski -- Managing an established virtual reference service / Karen Ciccone, Amy Vanscoy -- Florida libraries go live : a look at chat reference services / Gloria Colvin -- Live reference in an academic health sciences library : the Q and A NJ experience at the University of Medicine and Dentistry of New Jersey Health Sciences Library at Stratford / Cynthia S. McClellan -- Ask a librarian virtual reference services at the Boeing Library / Julie Martin -- Managing data collection for real-time reference : lessons from AskERIC LIVE! experience / Yvonne Belanger, R. David Lankes, Pauline Lynch Shostack -- Exploring the synchronous digital reference interaction for query types, question negotiation, and patron response / Matthew R. Marsteller, Danianne Mizzy -- Site search and instant messaging reference : a comparative study / Jody Condit Fagan, Christina Desai. |
| Subject |
Electronic reference services (Libraries)
|
|
Electronic reference services (Libraries) -- Case studies.
|
|
Internet in library reference services.
|
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Reference services (Libraries) -- Information technology.
|
| Added Author |
Kimmel, Stacey E.
|
|
Heise, Jennifer.
|
| Added Title |
Internet reference services quarterly.
|
| ISBN |
0789020440 (alk. paper) |
|
0789020459 (pbk. : alk. paper) |
|
